Privacy Policy

Last Updated: January 2026

Welcome to the website of Orchard Hill Wellness PLLC ("we," "us," or "our"). By accessing or using this website, you agree to comply with and be bound by the following terms and conditions.

1. Medical & Mental Health Disclaimer (Not Medical Advice)

The content provided on this website—including text, graphics, images, and other materials—is for informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

No Therapeutic Relationship: Visiting this website, reading our content, or sending an initial contact inquiry does not establish a therapist-client relationship. A professional relationship is only established after an initial intake assessment is completed and a formal consent for treatment has been signed.
Always seek the advice of your physician or qualified mental health provider with any questions you may have regarding a medical condition.

2. EMERGENCY POLICY (Crisis Resources)

This website is not monitored 24/7 and is not intended for emergency situations.

If you or someone you know is experiencing a life-threatening emergency, feeling unsafe, or thinking about harming yourself or others:

Call 911 or go to your nearest emergency room immediately.
Call or Text 988 to reach the Suicide & Crisis Lifeline (available 24/7).

Do not use the contact form or email on this website to communicate urgent safety concerns.

3. Privacy & Electronic Communications

While we utilize HIPAA-compliant software (SimplePractice) for client portals and telehealth sessions, please be aware of the following regarding general website use:

Standard Email/Contact Forms: The "Contact Us" form and standard email are not fully encrypted. Please do not send sensitive medical information, detailed trauma histories, or confidential personal data via the general contact form.
Risk: By using the contact form, you acknowledge that you are aware of the security risks involved in standard electronic communication.
Secure Portal: Once you are an established client, all confidential communication should take place via the secure Client Portal.

To maintain professional boundaries and protect your privacy in accordance with the AAMFT Code of Ethics:

No Friend Requests: We do not accept friend or contact requests from current or former clients on any social networking sites (Facebook, LinkedIn, Instagram, etc.).
Interaction: Engaging with our public social media pages is optional. Please be aware that commenting on or "liking" our public posts may compromise your privacy by identifying you to others.

5. Virtual Services & Location

Orchard Hill Wellness is a virtual practice. Services are provided via telehealth to clients physically located in North Carolina. By using our services, you confirm that you are located within the state of North Carolina during the time of your sessions, in accordance with state licensure laws.

6. No Surprises Act (Good Faith Estimate)

In compliance with the No Surprises Act, uninsured or self-pay clients are entitled to a "Good Faith Estimate" explaining how much their medical care will cost. This estimate will be provided prior to your scheduled service.

7. Intellectual Property